11 Uptown Circle
Normal, IL 61761

(309) 454-9777

Under the direction of the city manager, the Administration Department is responsible for the general management of all municipal operations. The city manager is the chief administrative officer for the town and is appointed by the Town Council. The Administration Department is responsible for implementing the vision and policies of the Town Council. The Administrative staff coordinates a variety of special projects and is responsible for economic development activities, labor relations, communications management, risk management, insurance administration, budget preparation, grant administration, intergovernmental relations, human relations and the preparation of Town Council agendas and reports. Additionally, the department manages the daily operations of the Human Resources and Facilities Management departments.

The Administration Department handles citizen inquiries and service requests. If you have a question, concern or suggestion related to the Town of Normal you can contact any member of the Administration Department and they will see that your inquiry is properly handled.

Name Title Email Phone Additional Phone
Ragland, Jessica Executive Assistant 309-454-9503  
Reece, Pamela City Manager 309-454-9777  
Hanson, Eric Assistant City Manager 309-454-9502