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1. What are ordinance violations?
2. Where can I find a copy of the ordinance which I am accused of violating?
3. What options do I have available if I receive an ordinance violation?
4. How much is the fine?
5. How can I avoid coming to court?
6. Under what circumstances can I plead not guilty and contest a charge?
7. What is the procedure for contesting a charge?
8. Can someone else appear in court on my behalf (for example, a friend or family member)?
9. What are my rights with respect to a trial?
10. Do I need an attorney?
11. What type of trial is available?
12. What is a bench trial?
13. When is a jury trial available?
14. What is the probability that I will win my case?
15. What happens if I win in court?
16. What happens if I lose in court?
17. If found guilty, how much time am I given to pay the fine and court costs?
18. What are the consequences of pleading guilty in court?
19. What are some advantages to pleading guilty in court?
20. What are some disadvantages to pleading guilty in court?
21. What are the advantages of pleading not guilty?
22. What are the disadvantages of pleading not guilty?
23. Is public service work available instead of a fine?
24. Will the ordinance violation affect my driver's license?
25. When is my court date?
26. Who is eligible to pay a settlement at City Hall?
27. What if I have a prior ordinance violation?
28. What if I receive multiple ordinance violations arising out of a single incident?
29. How can I pay the settlement?
30. How long do I have to pay the settlement?
31. May I make partial payments?
32. Where do I send the citation and payment?
33. What happens if I do not pay the settlement by the court date?
34. What happens with my citation if I pay the settlement?
35. Why is it called a settlement?
36. How much do I have to pay?
37. Whom can I contact for more information?

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1. If I make a manual/one-time payment, will Auto Pay/E-Z Pay still draft from my bank account?

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1. My water consumption has been the same every month, are you estimating my consumption?
2. My bill says zero consumption even though I have been using water, why is that?
3. When should I stop or start my utility services with the Town of Normal?
4. What is the $25 "Misc Charge" on my bill?
5. Is there an adjustment I can get on bill after filling up my pool?
6. How can I view my billing history?
7. What does "balance forward" mean on my bill?
8. Why can't I update my credit/debit card information for my auto pay?
9. I have added my new credit/debit card information on my account, how do I delete my old card off the account?
10. Is it possible to set up budget billing, like what my electric and gas companies have?
11. I set up automatic payments, but it didn't cover my bill. Why did this happen?

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1. How does E-Billing Notification work?
2. If I sign up for E-Billing Notification, how do I pay my utility bill?
3. What if I change my mind and want to revert back to paper billings?

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1. What should I do if I cannot find my parking ticket in the system when I attempt to pay online?
2. What is the sales tax rate in Normal?

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1. How do I schedule a tour of a fire station?
2. My Carbon Monoxide alarm is beeping. What should I do?
3. Where should I install the smoke alarms in my home?
4. Will NFD check my child's car seat to make sure it's safe?
5. Do I need a permit to have an outdoor fire?
6. I called for an ambulance; why did you send a fire engine too?
7. A member of my household has a functional need. What should I do to help out emergency response?
8. I have questions about my ambulance bill. Whom should I contact?
9. What’s the difference between a fire engine and a fire truck?
10. How can I become a Normal Firefighter/Paramedic?
11. Why are fire engines red?
12. How can I get information on breaking news and emergencies?
13. How often is my business inspected by the fire department?
14. How do I know if my smoke alarm is working?
15. How do I schedule fire safety presentations for my school or organization?
16. Why do firefighters wear red suspenders?
17. Every time I cook, my smoke alarm goes off. What should I do?
18. What is a Knox Box? Do I need one?
19. How long do I have to correct violations on a commercial fire inspection?
20. Will I get a fine if my fire alarm goes off and there isn't a fire?

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1. Arrest Record / Rap Sheet
2. Background Checks
3. Court Case Records
4. FOIA Appeal
5. Juvenile Reports

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1. When is a Certificate of Appropriateness (COA) application required?
2. Who approves a Certificate of Appropriateness (COA), and when?
3. What type of work qualifies for expedited review?

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1. Are paper applications accepted?

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1. What does a "boil order" mean?
2. If I'm under a boil order, how long should I boil my water?
3. Why are boil orders called?
4. Can I drink the water?
5. Can I wash my hands?
6. Can I shower or take a bath?
7. How do I wash my dishes?
8. Can I wash clothes?
9. Can my pets drink the water?
10. Is it safe to breast feed during the boil order after bathing in the water?
11. Are vending machines that mix drinks safe? (e.g., coffee, tea & hot chocolate machines)
12. What happens if you drink contaminated water?
13. What are the symptoms of water-borne illness?
14. How long will the boil order remain in effect?

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1. What type of trial is available?
2. What is a bench trial?
3. When is a jury trial available?
4. What are my rights with respect to a trial?
5. What is the probability that I will win my case?
6. What happens if I win in court?
7. What happens if I lose in court?
8. If found guilty, how much time am I given to pay the fine and court costs?

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1. Can I contest a charge/ticket?
2. What is the procedure for contesting a charge?

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1. What is an ordinance violation?
2. Where can I find a copy of the ordinance that I am accused of violating?
3. What options do I have available if I receive an ordinance violation?
4. How much is the fine?
5. Is public service work available instead of a fine?
6. Will the ordinance violation affect my driver’s license?
7. Can my ordinance violation be expunged or sealed?
8. Whom can I contact for more information?

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1. When is my court date?
2. Can someone else appear in court on my behalf (for example, a friend or family member)?
3. Do I need an attorney?
4. What are my options in court?
5. What are the consequences of pleading guilty in court?
6. What are some of the advantages of pleading guilty in court?
7. What are some disadvantages of pleading guilty in court?
8. What are the advantages of pleading not guilty?
9. What are the disadvantages of pleading not guilty?

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1. Can I avoid going to court?
2. Why is it called a settlement?
3. Who is eligible to pay a settlement at City Hall?
4. How much do I have to pay to settle the ordinance violation?
5. What if I have a prior ordinance violation?
6. What if I receive multiple ordinance violations arising out of a single incident?
7. How can I pay the settlement?
8. I want to mail my settlement. Where do I send the ticket and payment?
9. How long do I have to pay the settlement?
10. Can I make partial payments?
11. What happens if I do not pay the settlement by the court date?
12. What happens to my ticket if I pay the settlement?

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1. How can I register for programs?
2. Do we have Adult Sports Leagues?
3. When and how can I reserve a Park Shelter or Softball Field?
4. When is the Activity Guide available?
5. When can applications be submitted for Summer Employment?
6. When do Pool Passes go on sale and where can I purchase one?
7. What are the Pool hours?
8. Who do I call to find out if a program, concert, play or game has been cancelled?

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1. Does the Town restrict the number of pets that I may have in my home?
2. How can I determine the zoning of a property?
3. Where do I look to determine whether my proposed business use is permitted at a certain address?

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1. How do I obtain a copy of a police report?
2. How do I pay for an ordinance violation?
3. Can I dispute an ordinance violation?
4. How can I get a copy of an accident report?
5. How do I reclaim a vehicle that was towed after an arrest?
6. Why was my vehicle towed?
7. How do I contact an officer or detective at the Police Department?
8. How do I check the status of my case?
9. How do I retrieve property seized by the Police Department?
10. How do I bail someone out of jail?
11. How can I obtain an Order of Protection?
12. How do I get a copy of my criminal history?
13. Where do I pay for a traffic ticket?
14. Where do I pay for an on-street parking ticket?
15. Can I dispute an on-street parking ticket?
16. How do I apply for a job with the Normal Police Department?

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1. Can I get in trouble for complaining?
2. I am not 18 years of age. Do I have the right to make a complaint?
3. Should I make my complaint in person?
4. What if I am not satisfied with the results of the investigation?
5. What will happen to the officer?
6. Who investigates complaints?
7. Who should I go to first with a complaint?
8. Will I be told the result of the investigation?
9. Will I have to put my complaint in writing?
10. Will my complaint be taken seriously?
11. Will the chief of police know about my complaint?

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1. What is single stream recycling?
2. What are the benefits of recycling?
3. Do I have to use a Town issued cart to participate in curbside collection?
4. Why do some recycle carts have a yellow lid and others have recycle stickers on the side?
5. Will my recycling be picked up on a holiday?
6. I have an extra Town-issued cart. Can I use my extra cart for recycling?
7. When will my recycle cart be emptied each week?
8. Where should I place my recycle cart for collection?
9. If I choose not to participate in the curbside recycling program, will my monthly waste fee be reduced?
10. Does the Town offer other opportunities to recycle?
11. What items can be recycled in the curbside and drop off recycle center programs?
12. What items are prohibited?
13. Should I place items in my recycle cart loosely or in a bag?
14. How should I place shredded paper in my recycle cart?
15. What should I do if my recycling cart isn’t emptied on my regular collection day?
16. How do I order a recycling cart?
17. What is the cost of a cart?
18. How can I get answers to related questions?

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1. How do I obtain a business license?
2. How do I obtain a birth certificate?
3. How do I obtain copies of police reports?

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1. What is a fully automated waste collection system?
2. What are the benefits of an automated waste collection system?
3. Are residents required to use a Town-issued cart for the waste and curbside recycling programs?
4. How is a garbage cart used?
5. What can be placed in the cart for garbage collection?
6. What if I have more trash than can fit in my town-issued cart?
7. What size carts are available?
8. Can I purchase my own cart from a local retailer?
9. Can residents use non-Town issued garbage cans or leave garbage out in plastic bags?
10. When should waste (garbage, recyclables, landscape waste, bulky waste) be placed at the curb?
11. What should residents do with existing carts and garbage cans?
12. Should I take my cart with me if I move?
13. How do I clean my cart?
14. Where can I store my garbage cart?

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1. How do I report a main break?
2. How do I contact the Utility Billing Department?
3. If I have a water quality concern, whom do I call?

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1. When should I flush water lines in my house?
2. Why should I flush water lines?
3. How long should I run water to flush water lines in my house?
4. How can I conserve water when flushing water lines?
5. What other ways can I flush the lead service line?
6. When should I find alternatives to flushing / when is flushing not recommended?
7. I get my drinking water from my refrigerator; does its filter remove lead?
8. What should I do if my water service line has been worked on (e.g., cut, repaired or replaced)?
9. What should I do if my lead service line has been worked on (e.g., cut, repaired or replaced)?