Show All Answers

1. How do I obtain a copy of a police report?

Visit the Requesting a Police Report section of our website.

2. How do I pay for an ordinance violation?

Payments are accepted in person at the Finance Department or online.

3. Can I dispute an ordinance violation?

Yes. Contact the Town of Normal Legal Department at (309) 454-9597.

4. How can I get a copy of an accident report?

Visit the Requesting a Police Report section of our website.

5. How do I reclaim a vehicle that was towed after an arrest?

Please review the Vehicle Reclamation Procedures.

6. Why was my vehicle towed?

The Town of Normal places a vehicle reclamation fee on vehicles towed as a result of certain arrests. Towed vehicles are subject to a $500.00 reclamation fee. This fee is in addition to any fees from the towing company.

7. How do I contact an officer or detective at the Police Department?

Call the Police Department Business Line at (309) 454-9535. If the officer or detective you wish to speak with is not available, you can leave a message for them with the desk officer.

8. How do I check the status of my case?

Contact the officer who initially took your report or the detective who was assigned to it by calling the Police Department Business Line at (309) 454-9535. You may leave a message if the officer or detective is not available.

9. How do I retrieve property seized by the Police Department?

The McLean County States' Attorney's Office must approve the release of all evidence and property seized by the Normal Police Department. Found property can generally be released immediately. Contact Detective Steve Koscielak at (309) 454-9799 for more information.

10. How do I bail someone out of jail?

All adult custodies are taken to the McLean County Jail - 104 W. Front St., Bloomington. Bail must be paid in person or mailed to the inmate. The Mclean County Jail only accepts cash, certified bank check or money order payments (please note cash cannot be mailed to inmates). For other questions, contact the McLean County Jail at (309) 888-5065.

11. How can I obtain an Order of Protection?

Please visit the Domestic Violence section of our website for information on obtaining an Order of Protection.

12. How do I get a copy of my criminal history?

The Normal Police Department can only provide a history of criminal arrests within the Town of Normal. All requests must be made in person at the Normal Police Department Records Division Monday-Friday 8:30am-5:00pm. Any person requesting this information must provide a valid government-issued photo ID. Persons requesting a statewide criminal history can fill out a form at the Normal Police Department Records Division to be submitted to the State of Illinois. The form must be completed in person and requires a fee. The Illinois State Police website contains more information on statewide criminal history checks. For additional information, contact Mindy Vaughn in the Police Department Records Division at (309) 454-9528.

13. Where do I pay for a traffic ticket?

All traffic tickets are sent to the McLean County Circuit Clerk's office for data entry and settlement. Tickets require at least one business day for processing before payment can be made.

The Circuit Clerk's Office is located on the 3rd Floor of the McLean County Law & Justice Center, 104 W. Front St., Bloomington. Hours of operation are 8:30am-4:30pm. For more information, contact the Circuit Clerk's office at (309) 888-5301.

14. Where do I pay for a parking ticket?

Please visit the Finance Department Parking Tickets page of the Town website or call (309) 454-9769 for information on paying parking fines.

15. Can I dispute a parking ticket?

To dispute a parking ticket, you must submit a parking ticket appeal. If you are appealing a parking ticket, you do NOT need make a payment at this time – payment will not be required until your appeal is resolved. You may submit a parking ticket appeal in one of three ways:

1. Online by using the online parking ticket appeal form. After clicking the link, look up your ticket by either entering the ticket number or by entering your license plate number. Then click the "Appeal" button for the ticket that you want to dispute.
2. In person by completing a written appeal form at the Legal Department (City Hall, 2nd floor).
3. By mailing a letter explaining why you believe you should not have received the ticket. In your letter, be sure to include your ticket number, license plate number, phone number, and return address or email address. Mail your letter to:

Town of Normal
ATTN: Parking Ticket Appeals
11 Uptown Circle, 2nd Floor
Normal, IL 61761

You will receive an email or written response to the address you provide on your appeal form. It can take up to two weeks for your appeal to be reviewed and for a decision to be made. The amount of the ticket will not increase until the appeal is resolved.

If the ticket is found to be valid, you will have seven days from the date of the decision to pay the ticket before late fees are added on. If your appeal is granted, the ticket will be voided.

If you request an email notification, please be aware that it may be delivered to your spam folder. 

If you have questions, please call the Legal Department at (309) 454-9507 or complete the Parking Ticket Question Form.

16. How do I apply for a job with the Normal Police Department?

Contact the Town of Normal Human Resources Department to submit your Employment Interest Form. The HR Department can be reached at (309) 454-9518, Monday-Friday, 8:30am-5pm.