Is it possible to set up budget billing, like what my electric and gas companies have?

The Town of Normal does not offer this service. Our system does not currently accommodate for bill fluctuation.  The Town offers several ways to pay your utility bill. To learn more about payment options, visit the Utility Payments website page

Show All Answers

1. My water consumption has been the same every month, are you estimating my consumption?
2. My bill says zero consumption even though I have been using water, why is that?
3. When should I stop or start my utility services with the Town of Normal?
4. What is the $25 "Misc Charge" on my bill?
5. Is there an adjustment I can get on bill after filling up my pool?
6. How can I view my billing history?
7. What does "balance forward" mean on my bill?
8. Why can't I update my credit/debit card information for my auto pay?
9. I have added my new credit/debit card information on my account, how do I delete my old card off the account?
10. Is it possible to set up budget billing, like what my electric and gas companies have?
11. I set up automatic payments, but it didn't cover my bill. Why did this happen?